Payment Processes
✿ How to make a payment?
Click 'Buy Now' or add the items to your cart and proceed to check out. We accept various payment methods, including online Bank Transfer, TNG E-Wallet, Shopeepay, & Paypal. Please upload a proof of payment receipt/transaction document after check-out.
✿ How do I have to make a payment?
Payment is to be made within 30 minutes if it is a newly arrived item. Order will be canceled after 45 minutes if there is no payment and no response from the buyer.
Order Processes
✿ How can I place an order on your website?
Browse our collection, select the item you wish to purchase and click on the "Add to Cart" button. Follow the prompts to complete the checkout process, and your order will be placed successfully.
✿ Can I track my order?
Yes, you can track your order's status. Orders will be shipped out within 2-10 days. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery progress on the shipping carrier's website.
Cancellations, Refunds & Returns:
✿ Can I cancel my order after it has been placed?
Once payment has been made, no cancellations or refunds will be accepted. Please carefully review your order before completing the purchase.
✿ What is your return policy?
We do not offer returns or refunds after payment has been made. Please check the "Shop Policy" page located at the bottom of our website for further information.
✿ My item arrived damaged. What should I do?
In the unlikely event that your item arrives damaged, please contact us within 7 days of receiving the package. We will guide you through the process of arranging for a repair or replacement. Please check the "Shop Policy" page located at the bottom of our website for further information.
Customisation and Personalization
✿ Can I request custom jewelry designs?
Yes, we offer custom jewelry design services. Please click the 'Catalog' menu ➞ 'Previous Customs' ➞ 'Custom Process' to understand the requirements needed. Then, reach out to us through Instagram DM @zizijewels with your requirements and we will work closely with you to create a unique and personalized piece.
Product Information:
✿ Are your products made with genuine materials?
Our products feature genuine materials, including stainless steel wires (pins, eyepins, etc.) and carefully crafted alloy pendants. For customizations or more information, please reach out to us through Instagram DM @zizijewels.
Shipping and Delivery:
✿ What is your shipping policy?
We offer reliable shipping options. Shipping times and costs may vary depending on your location and the shipping method chosen. You can find more details on our Shop Policy page located at the bottom of our website for further information.
✿ Do you offer international shipping?
Yes, we ship worldwide. During checkout, you'll be able to select your country for shipping. Please note that international shipping may take longer and could be subject to customs duties or taxes.
Contacting for Support:
✿ How can I contact for specifc support?
You can reach us via email at ziziijewels@gmail.com or through Instagram DM @zizijewels.
Gifts and Packaging:
✿ Do you offer gift packaging and messages?
Yes, we provide gift packaging options, including secure boxes and personalized messages. During checkout, please write your message in the 'Send as a gift' box.