Shop Policy

ORDERS AND SHIPMENTS

1. Payment:

1 We accept various payment methods, including online Bank Transfers, TNG E-Wallet, Shopeepay & Paypal. Please upload a proof of payment receipt/transaction document during check-out. Once payment has been made and the purchase is complete, we do not offer refunds or accept returns.

2. Custom Orders and Rush Orders Policy

Custom orders typically take around 1-4 weeks to complete, depending on the availability of charms and our discussion with you.

For rush orders requiring completion in less than the time frame, an additional surcharge starting from RM8 will apply. 

3. Domestic Shipping Costs:

Orders will be shipped out within 1-5days. 

Shipping costs are calculated based on your location, selected shipping method, and order weight.

Standard shipping rates for West Malaysia (WM) is RM7 and for East Malaysia (EM) RM14; both under 1kg.  

4. International Shipping and Customs Duties:

Orders will be shipped out within 1-5days. We offer worldwide shipping. Please be aware that international shipments may be subject to custom duties, taxes, or import fees. We will update you accordingly if that is the case. International shipments will take 1-4 weeks to arrive. 

5.Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can easily track your package's journey through the shipping carrier's website.

6. Address Accuracy:

To ensure prompt delivery, please provide an accurate and complete shipping address during checkout. We cannot be held responsible for shipping delays or non-delivery caused by inaccurate or incomplete addresses.

7. Lost items during Delivery:

We are not liable for lost items during delivery. However, we will make every effort to contact the courier and assist you in resolving the issue.

DAMAGED/REPARING PRODUCTS

1. No Refunds or Returns:

Once any payment has been made and the purchase is complete, we do not offer refunds or accept returns. Please ensure that you review your order carefully before finalizing the purchase.

2. Damaged Products:

In the unlikely event that your purchased product arrives damaged, we apologize for the inconvenience caused. To initiate a claim for a damaged item, please follow these steps:

a. Attach clear photographs or video evidence of the damaged product, showcasing the issue from different angles.

b. Send an email to ziziijewels@gmail.com with the subject line: "Damaged Product - Order #[your order number]" or through Instagram DM @zizijewels.

3. Repair Option:

Upon verification of the damage, we will provide you with instructions for returning the damaged item. Please ensure that the product is securely packaged to avoid any further damage during transit.

4. Shipping Costs:

For all repair requests, you, as the client, are responsible for covering the shipping costs associated with returning the damaged product to us. However, we will cover the shipping costs for returning the repaired item to you.

5. Inspection, Lost Beads/Jewellery Items and Repair Process:

Once we receive the damaged product, we will carefully inspect it to assess the extent of the damage. In the event that any beads or components of the jewelry piece are lost, please note that additional charges may apply for the replacement of these items. We will then proceed with the necessary repairs to restore the item to its original condition. 

6. Repair Timeframe:

The repair process may take up to 10 days from the date we receive the damaged product. We will keep you informed about the progress and provide updates accordingly through email or Instagram DM.

Please note that this policy applies only to products that have been damaged during shipping or have manufacturing defects. We do not offer repairs or replacements for products damaged due to mishandling or improper care.

By making a purchase on our website, you agree to abide by this shop policy.

If you have any questions or concerns regarding our refund policy or need assistance with a damaged product, contact us through zizijewels@gmail.com or through Instagram DM @zizijewels.